Part of FAHRENHEITA's ethos lies in the durability of objects. Every pair is made through artisanal processes and designed to accompany you for years. We want to help you keep it in the best possible condition.
Warranty period
Our products are covered by a six-month warranty beginning on the date of delivery.
The warranty covers defects attributable to materials or workmanship that become apparent during this period, provided the footwear has been used as intended and cared for in accordance with our recommendations.
What the warranty covers
Loose or opened stitching caused by a manufacturing fault.
Separation of the outsole, outsole covering, or other components.
Structural failures not caused by impact, alteration, or improper use.
Defects in materials or finishes that materially affect the quality or use of the footwear.
Other manufacturing defects that become apparent during the warranty period.
Because our products are handmade, slight variations in color, texture, finish, or construction may occur from one pair to another. These characteristics do not necessarily constitute a defect when they do not affect the product's structure, quality, or use.
Each claim will be assessed individually to determine the cause and severity of the issue.
Available remedies
If a warranty claim is approved, FAHRENHEITA will work with the customer to determine the appropriate remedy based on the nature of the defect. This may include:
Repair of the product at no cost.
A local repair approved in advance and covered by FAHRENHEITA.
Replacement of the product.
A price reduction or refund, when applicable.
The availability of a repair or replacement may depend on materials, components, and the timelines inherent to our artisanal production. Before proceeding, we will communicate the proposed solution and estimated timeframe.
A replacement product will receive a new warranty period. Replaced or repaired components will be covered in accordance with applicable law.
Domestic warranty shipments
When a claim has been approved and the product must be sent to our workshop, FAHRENHEITA will provide instructions and cover the shipping expenses required to honor the warranty within Mexico.
The product must be sent clean, dry, and securely packaged. Do not ship a product without prior authorization.
Warranty for international orders
For international orders, we assess each case based on the nature of the issue and logistical feasibility.
If a minor issue can be repaired in the destination country, FAHRENHEITA may authorize and cover a local repair up to an amount agreed in advance and upon presentation of a receipt.
If a local repair is not feasible, we may offer another applicable remedy, such as replacement, an authorized return to Mexico, a price reduction, or a refund.
Customers must not repair the product or return it to Mexico without prior authorization, as doing so may prevent a proper assessment or create unnecessary customs charges.
What the warranty does not cover
Normal wear and tear, including wear to outsoles, heel caps, insoles, paint, or finishes.
Creasing, folds, and natural changes in the texture of leather.
Natural variations in color, grain, or texture that do not affect use.
Scratches, stains, discoloration, or damage caused during use.
Damage caused by impact, cuts, friction, excessive moisture, heavy rain, heat, fire, chemicals, or improper storage.
Damage caused by using the footwear in conditions inconsistent with normal use.
Inadequate cleaning or care.
Alterations or repairs performed by third parties without FAHRENHEITA's prior authorization.
Use of cleaning or repair products unsuitable for the footwear's materials.
Incorrect size selection, discomfort related to fit, or a change of mind. These matters are governed by our Shipping, Exchanges and Returns Policy.
An exclusion applies only when the issue claimed is attributable to one of these circumstances.
Maintenance service
After the warranty expires, or when an issue results from normal wear rather than a manufacturing defect, we may offer maintenance services subject to assessment and availability.
Services may include deep cleaning, finish restoration, minor repairs, replacement, repair or recovering of the outsole, and other technically feasible work.
After reviewing photographs of the footwear, we will provide a preliminary assessment and quote. The final price will depend on the product's condition, required materials, and type of work. The customer is responsible for shipping costs related to maintenance. For international orders, we will assess whether local service is more practical.
How to request warranty service or maintenance
1. Email [email protected].
2. Include your full name and order number.
3. Describe the issue and state when you first noticed it.
4. Attach clear photographs and, when necessary, videos of the footwear.
5. Wait for our assessment and instructions before arranging any repair or shipment.
We may request additional photographs or physical receipt of the product when necessary to determine the cause of the issue.
OUR COMMITMENT
FAHRENHEITA is an independent brand working through local, artisanal, small-scale production. Each request is reviewed personally and handled according to the particular characteristics of the product and the case.
Our size does not lessen our commitment to the quality of our work. We will seek a fair and reasonable solution consistent with our processes while respecting all applicable consumer rights.
Thank you for trusting FAHRENHEITA, supporting local production, and allowing us to continue creating objects designed to last.
