If you are not satisfied with the product or you regretted your purchase, you can request a refund or an exchange within 7 days from the date of receipt of the order.
To initiate the process it is necessary to send an email to [email protected] indicating your full name and order number. You will receive your exchange within 30 days from the date the returned products are received. The costs derived from the return will be borne by the customer.
Based on the Federal Consumer Protection Law, in the case of items with manufacturing defects, malfunctions, damaged or missing products, you have the right to request a refund within 30 days from the date of receipt of the order at your home.
To do so, you must send an email to [email protected] indicating your full name, order number and information about the manufacturing defect of your product (description with photos or videos). We will review your case and the amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive your refund.
Following the provisions of the Federal Consumer Protection Law, the shipping costs of returning products due to dissatisfaction or regret the return cost will be borne by the customer, however in case of return for defective products or with damage caused during shipment, the return cost will be borne by us.
After sending us the email, you will receive an authorization code to your email as well as a guide to send the goods through our logistics operator. The product must be sent in its original packaging with labels, accessories and any additional items that were sent in the package and are part of the item to be returned.
Packaging costs are borne by the customer, so we suggest using the same packaging in which you received your purchase if it is not damaged or in a suitable box that preserves the integrity of the product during transport.
Cerrada Dr. José Ignacio Bartolache 1032, Colonia del Valle Centro, Benito Juárez, 03100 Ciudad de México
If you have any questions or doubts about our refund or return policies, we keep our communication channels at your disposal. You can send us an email to [email protected] with your question, full name and phone number (in case you wish to be contacted through another means.
