FAHRENHEITA is an independent footwear brand whose products are locally made in Mexico through artisanal, slow-production processes. We work in small quantities and primarily on demand to avoid overproduction and give each pair the attention it requires.
Our standard production time is 3 to 4 weeks and may extend to 5 weeks during periods of high demand. This timeframe begins once payment is confirmed and does not include the carrier's transit time.
We recommend reviewing our size guide and contacting us at [email protected] before placing your order if you need advice about sizing, fit, materials, or any product detail.
Shipping
Once production is complete, your order will be prepared and handed over to the shipping carrier. Transit time begins at that point and is separate from production time. The shipping cost and estimated transit time will be displayed during checkout.
Orders are shipped to the address provided by the customer. Customers are responsible for confirming that their name, address, postal code, phone number, and all other details are correct and complete. Once the order ships, we will provide a tracking number.
Delivery estimates may change due to carrier delays, periods of high demand, weather conditions, customs procedures, or other circumstances outside FAHRENHEITA's control. If a situation is likely to extend the estimated timeframe significantly, we will contact you using the information associated with your order.
If you notice an error in your address, contact us as soon as possible. We cannot guarantee changes after the carrier has collected the package. If an order is returned because of an incorrect or incomplete address, the recipient's absence, refusal of delivery, or unpaid import charges, the customer must pay for reshipment.
Cancellations before shipment
To request the cancellation of an order that has not shipped, contact us immediately and include your full name and order number. If the order has not entered production or preparation, we may cancel it and issue the corresponding refund.
Cancellations of personalized products or items made to specifications requested by the customer will be reviewed individually, without limiting any mandatory consumer rights.
Returns due to a change of mind
You may request a return within five business days of receiving the product, in accordance with applicable law.
To qualify for a return, the footwear must:
To begin, email [email protected] with your full name and order number. Do not send any product until you have received our authorization and return instructions.
For change-of-mind returns, the customer is responsible for return shipping, insurance, and packaging. After receiving and inspecting the product, we will confirm whether the return has been approved or explain why it was declined.
When approved, the refund will be issued to the original payment method unless the customer expressly agrees to a different method. Processing times depend on the bank or payment platform. Original shipping charges and services already provided are non-refundable unless otherwise required by law.
Size exchanges within Mexico
You may request a size exchange within five business days of delivery, provided the product meets the conditions above. Exchanges are subject to availability.
Because we work in small quantities and produce primarily on demand, if the requested size is unavailable we may offer to make it and will provide an estimated timeframe before confirming the exchange.
If the size received matches the original order, the customer is responsible for the return and reshipment costs. If FAHRENHEITA sent a different size from the one ordered, we will cover the costs required to correct the order.
International orders
All international orders ship from Mexico. Customers are responsible for reviewing the import rules of the destination country and paying any taxes, duties, customs handling fees, or other charges imposed by authorities or the carrier. These charges are not included in the product price or shipping cost unless expressly stated during checkout.
Due to the costs and complexity of international shipping and customs, we do not offer voluntary size exchanges on international orders. We strongly recommend contacting us for personalized sizing advice before purchasing.
International change-of-mind returns are subject to applicable mandatory rights and require prior authorization. When accepted, the customer is responsible for return shipping, insurance, packaging, customs procedures, and related charges. Do not return a product to Mexico without our instructions, as the shipment may incur additional charges or be refused.
Products with possible defects or damage
A possible manufacturing defect, missing item, damage, or other quality-related issue should not be submitted as an ordinary return. Please consult our Warranty Policy and contact us with your order number, a description of the issue, and clear photographs or videos. Do not repair or ship the product without prior authorization.
Damaged lost or delivered packagesIf the package arrives visibly damaged, photograph the packaging before opening it and contact us within 48 hours. If tracking shows the package as delivered but you did not receive it, or if it appears to be lost, contact us so we can open an investigation with the carrier. Investigations and resolutions are subject to the carrier's procedures and timelines.
Contact
To request a cancellation, exchange, or return, email [email protected] and include your full name, order number, reason for the request, and photographs when applicable. We will provide the return address and instructions after approving the request.
Nothing in this policy limits any non-waivable rights available to consumers under applicable law.
Thank you for trusting FAHRENHEITA
FAHRENHEITA is an independent project rooted in local production, craftsmanship, and a close relationship with the people who choose our pieces. Each pair passes through several hands and processes before reaching you, and we deeply appreciate your patience, trust, and support for a more considered approach to production.
Although we are a small brand, we take the quality of our work and our customers' experience seriously. If an exceptional situation arises, we will review it personally and seek a fair, appropriate solution based on the nature of the product and the circumstances of the case.
Thank you for choosing FAHRENHEITA and for being part of our project.
